Money Back Guarantee

We now offer Money Back Guarantee on all our products.

Terms and conditions

If for any reason a customer is not satisfied with their purchase, they can contact us within 30 days of receipt of shipment notification by E-power System, and organise to receive a refund of the purchase price, subject to the terms and conditions listed below:

  1. In order to qualify for a refund under these terms and conditions, the customer must notify E-power System via emailing within 30 days from date of dispatch of the purchase, requesting for a refund under these terms and conditions. 
  2. Please do not send your purchase back to us until you receive an email response from us. Otherwise, no refund will be entertained.
  3. Details on the process of refund will be informed via email.
  4. E-power System will not provide a refund on any relevant freight costs that may be incurred to send the goods back to E-power System.
  5. The 30-Day period will commence from the date of dispatch of the purchase. Notification of dispatched will be informed to the customer on the same day of dispatch. 
  6. After receiving the returned purchase and if our product is in good condition without breakage, E-power System will issue a refund the cost of our product (not including freight) within 14 working days or where reasonably practicable and the customer will be provided with e-mail acknowledgement. E-power System will not be responsible for any fees that may incur in this refund as charged by the customer’s bank or other third-party payment gateway.
  7. E-power System is not responsible for any delays that may occur in receiving the refund as a result of any bank or third-party payment gateway.
  8. E-power System reserves the right to make changes to these 30-Day Money Back Guarantee Terms and Conditions without notice.

The above guarantee applies only to retail purchases made through our online shop at or our Facebook shop.